For packages required by a specific date, or for those of high value, we strongly recommend the extra cost of the premium service.
We do not deliver on Saturday or Sunday unless by special arrangement.
Overseas deliveries require a lead-time of 7-10 working days for all orders. If you have not received your goods within 21 days please contact us immediately.
Please note, the standard service is not insured. For packages required by a specific date, or for those of higher value, we strongly recommend the premium service which is insured up to a value of £100. We can arrange for packages of over £100 to be insured at extra cost - please contact us at email@example.com for a quotation.
We require someone of legal age under local licensing laws to be present at the delivery address to sign for acceptance of the goods. Goods are despatched by a third party courier and their terms and conditions apply.
We strongly recommend that our customers speak to their local Customs & Excise Office regarding the shipping of whisky, as it is the responsibility of the customer to check if and what customs restrictions apply and to notify Loch Fyne Whiskies of any special instructions. Loch Fyne Whiskies cannot be held liable for any customs duties and taxes.
Loch Fyne Whiskies, where appropriate, will complete a customs declaration form declaring 'Specialist Malt Whisky, No Commercial Value' and stating replacement value. Prices shown are inclusive of VAT at 20%, which may be deducted for non-EU countries. However, customers may be liable for taxes/duties in their own countries.
Whisky is sent entirely at the customers own risk as we are unable to guarantee safe delivery.
In the United States of America, we can only deliver to California, Connecticut, Delaware, Florida*, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas*, Vermont, Virginia, Washington DC, and Wyoming. We can also deliver to major cities in Alaska. *Please allow an additional 3-5 working days for delivery.
We are unable to ship to Tenerife due to restrictions on alcohol delivery.
PO boxes are not acceptable for delivery purposes.
Military bases are very difficult to deliver to and must as a minimum have a physical address attached to them.
Schools are not acceptable addresses due to the nature of the contents of the packages.
USA Customs Tariff on Single Malt Whisky
As of October 18th, 2019, the United States have imposed an additional tariff of 25% on single malt Scotch whisky and single malt whisky from Northern Ireland. This additional charge must be paid before your order is dispatched and will be included in your order total at checkout. If you require any further assistance or clarification please get in touch.